Terms & Conditions
If the piece of jewelry or diamond you were interested in is no longer available, call us and we can tell you when the jewelry item will be back in stock, or we can help you find a similar diamond. There are times when a diamond or jewelry item may be sold before we are able to remove it from the site. If this happens and you order an item that is no longer available, you will be contacted so that we can help you find something similar.
Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our customer service representatives at info@DiamondizedCollections.com or (888) 595-8898.
We want you to be thrilled with your purchase, so our return policy is designed to give you plenty of time to experience your jewelry. If you are not completely satisfied with your purchase for whatever reason, you have a full 14 days to return your merchandise. This is counted from the day you receive your order from us, not the date you placed the order. If you originally paid by credit card, your account will be credited for your full purchase price. If paid by cashiers' check or money order, a check will be issued and mailed for your full purchase price. Please note that we do not refund shipping charges or other taxes, duties, or brokerage charges imposed by countries outside the USA.
Returns are generally processed and credits issued within 48 business hours from receipt. This process may take 72 hours or more during periods of high volume. The posting of credits to a customer's credit card account usually happens within 1 to 3 business days from the time a credit is issued by us, but that time may vary depending on the customer's card issuer. Please note that all products are returnable with the exception of items in the Sale section or any item noted Non-returnable on the product page. Also, most custom creations are covered by our 30 day return policy with nothing but a 25% design fee and the original CAD fee (when applicable.
To Initiate a Return to a Store:
Simply bring the item to one of our retail location. Our fine jewelry advisors will be happy to assist you in the return, exchange, trade up, sizing, or repair process. Your return will be processed by the same method in which you originally paid for your purchase. If you paid by credit card, the card you used will be credited. If you paid by check, a check will be issued and mailed to you (expect it within 7-10 days).
To Initiate a Return via Mail:
Contact one of our customer service representatives by phone at (888) 595-8898 or via Return Form on DiamondizedCollections.com to request a R.M.A. (Return Merchandise Authorization) number which is necessary to process your return. A $10 fee will be deducted from your refund to cover the cost of shipping as well as insurance on your package.
Please note: For our international customers, please use the carrier of your choice and follow the packaging instructions above.
Packaging your item:
Please note that all returns & exchanges must contain merchandise in new condition including the original box and outer presentation box. You may use your own outer shipping box or you may reuse the box we originally shipped your order in. Please secure your jewelry in the box. You may drop the box off at any Fedex service center. As soon as we receive your package, we will begin to process your return.
For the fastest processing on our end, packages for return should be addressed as follows:
606 S. Hill st #601
Los Angeles, CA 90014
This Site is owned and operated by Diamondized Collections.com. Unless otherwise noted, all design and content included on this web site, including text, graphics, logos, icons, images, artwork, audio and video clips and software (“Content”) is the property of Diamondized Collections (or is used under license to Diamondized Collections) and is protected by United States and international copyright laws. Diamondized Collections reserves all right, title and interest in and to such Content.
Diamondized Collections, Diamondized Collections.com, and other marks indicated on Diamondized Collections's web site(s) are trademarks and/or service marks of Diamondized Collections or its affiliates. Other graphics, logos, headers, icons, scripts and service names are also trademarks or trade dress of Diamondized Collections. Diamondized Collections's trademarks, service marks and trade dress may not be used in connection with any product or service that is not Diamondized Collections's, in any manner that is likely to cause confusion of customers or potential customers, or in any manner that harms or discredits Diamondized Collections. All other trademarks related to the products sold on this web site are the sole property of their respective owners.
Diamondized Collections's web site(s) and content are intended solely for personal and non-commercial use by visitors and online shoppers. Any use of any Diamondized Collections web site or its content other than for personal and non-commercial purposes is prohibited. You agree not to reproduce, publish, transmit, distribute, modify, create derivative works from, or commercially exploit in any way any of the content of any Diamondized Collections web site. However, you may download, electronically copy and print any of the content of a Diamondized Collections web site for your personal, non-commercial use only. This is a revocable license, not a transfer of title, and is subject to the restrictions that you may not (a) modify the content or use it for any commercial purpose, or any public display, performance, sale or rental, (b) decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use any Diamondized Collections web site in any manner that may be harmful to the operation of the web site or its content.
Diamondized Collections reserves the right to modify or discontinue, temporarily or permanently, the Site (or any part thereof) with or without notice. You agree that Diamondized Collections shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site.
We appreciate hearing from our customers and welcome your comments and suggestions regarding Diamondized Collections's web site(s) and the products offered for sale by Diamondized Collections, provided that such comments and suggestions are not illegal, obscene, threatening, defamatory, invasive of privacy, infringements of intellectual property rights or otherwise objectionable or injurious to third parties and do not contain or consist of viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam." You may not use a false email address, impersonate any person, or otherwise mislead us as to the origin of any comment or suggestion.
If you do submit comments or suggestions, you should be aware that Diamondized Collections's policies do not permit us to accept or consider creative ideas, suggestions, inventions or materials other than those that we have specifically requested. Diamondized Collections values your feedback on our products and our service but requests that you be specific in your comments and not submit creative ideas, inventions, suggestions or materials. Any feedback, comments or suggestions that you do send to Diamondized Collections will become the property of Diamondized Collections and shall not be subject to any obligation of confidentiality on the part of Diamondized Collections. Diamondized Collections shall not be liable for any use or disclosure of any such feedback, comments or suggestions. Diamondized Collections shall be entitled to unrestricted use of any such feedback, comments or suggestions for any purpose whatsoever, commercial or otherwise, without compensation to you or any other person who submitted the information.
Diamondized Collections respects the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, you should notify Diamondized Collections of your infringement claim in accordance with the procedure set forth below.
Diamondized Collections will promptly process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act (“DMCA”) and other applicable intellectual property laws with respect to any alleged or actual infringement. A notification of claimed copyright infringement should be emailed to Diamondized Collections’s Copyright Agent at [info@DiamondizedCollections.com] for (Subject line: “DMCA” Takedown Request”). You may also contact us by mail or facsimile at:
Attention: Copyright Agent
606 S. Hill st #601
Los Angeles, CA 90014
To be effective, the notification must be in writing and contain the following information:
If you believe that your User Content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to post and use the content in your User Content, you may send a written counter-notice containing the following information to the Copyright Agent:
If a counter-notice is received by the Copyright Agent, Diamondized Collections will send a copy of the counter-notice to the original complaining party informing that person that it may replace the removed content or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed content may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, at [Client’s] sole discretion.
In accordance with the DMCA and other applicable law, Diamondized Collections has adopted a policy of terminating, in appropriate circumstances and at Diamondized Collections 's sole discretion, members who are deemed to be repeat infringers. Diamondized Collections may also at its sole discretion limit access to the Site and/or terminate the memberships of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
Diamondized Collections makes all reasonable efforts to display the products listed for sale on its web site(s) as accurately as possible. However, the colors we use, as well as the display and color capabilities of your computer monitor, will affect the colors that you actually see on your screen. Diamondized Collections cannot guarantee that your monitor's display of any product color, texture or detail will be accurate. In addition, Diamondized Collections does not warrant that product descriptions or other content are accurate, complete, reliable current or error free. While Diamondized Collections makes every effort to ensure that our products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, Diamondized Collections reserves the right to refuse sale that item. If the pricing error is discovered after payment has been finalized, Diamondized Collections reserves the right to cancel the sale and refund the transaction in full. If a product offered by Diamondized Collections is not as described, your sole remedy is to return it in unused condition.
Diamondized Collections's web site(s) contain links to web sites that are not maintained by Diamondized Collections. We try to include links to only those web sites that are in good taste and safe for our visitors, but we are not responsible for the content or accuracy of any web sites other than our own and cannot guarantee that such web sites will not change without our knowledge. The inclusion of a link in this web site does not imply Diamondized Collections's endorsement of the web site. If you decide to use any links to access other web sites, you do so at your own risk.
THE MATERIALS AND INFORMATION PROVIDED BY Diamondized Collections ON ANY OF ITS WEB SITES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. Diamondized Collections MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS WEB SITE(S) OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON ITS WEB SITE(S). YOU AGREE THAT YOUR ACCESS TO, AND USE OF ALL Diamondized Collections WEB SITES(S) IS AT YOUR OWN RISK.
TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, Diamondized Collections DISLCAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Diamondized Collections DOES NOT WARRANT THAT ITS WEBSITE(S), ITS SERVERS, OR EMAIL SENT FROM Diamondized Collections ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Diamondized Collections WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM USE OF THIS SITE, INCLUDING, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES.
This disclaimer of liability applies to any damages or injury caused by any failure or performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, act of God, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action. You also specifically acknowledge that Diamondized Collections is not liable for your defamatory, offensive, infringing or illegal materials or conduct or that of third parties.
The law of certain states may not allow limitations on warranties or damages as described above. If such law applies to you, some or all of the above disclaimers, exclusions or warranties may not apply to you and you nay have additional rights. However, in no event shall Diamondized Collections's aggregate liability to you for all claims, damages, losses, and causes of action exceed the amount paid to Diamondized Collections by you for accessing Diamondized Collections's web site(s).